Developments in the call centre industry : analysis, changes, and challenges / edited by John Burgess and Julia Connell
Developments in the call centre industry : analysis, changes, and challenges / edited by John Burgess and Julia Connell
. - xxa London xxa-fimyyc Routledge yyc-fim, 2017
. - 1 Ebook (xv, 205 p.)
. - (Routledge studies in business organizations and networks)
9780415357029
Condições de trabalho
Trabalho
Call center
Organizações
Ensaios
331.4(042)