Almeida, Paulo Pereira de The service enterprise : work, competence and performance in servicelization contexts / Paulo Pereira de Almeida

The service enterprise : work, competence and performance in servicelization contexts / Paulo Pereira de Almeida . - xxa Lisboa xxa-fimyyc ISCTE ; Dinâmia. Centro de Estudos Sobre a Mudança Socioeconómica yyc-fim, 2003 . - 27 f. 30 cm . - (Documento de trabalho = Working paper; 31))
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